Return and refund policy

Find answers to common questions about our Return and Refund policy

Can i return my order? +

Yes. you may withdraw from your purchase within 30 calendar days of receiving it, without giving a reason.

When does the 30-day return period begin? +


he period begins on the day you, or a person designated by you, receives the order.

How do I request a return? +

Email us at ethan@vyneraa.com within 30 days. Please include your full name, order number, and a clear statement that you wish to return your purchase. We will then provide the correct return address and instructions.

Do I need to give a reason for my return? +


No. You do not need to provide a reason when exercising your legal right of withdrawal. However, a brief explanation may help us process your request more quickly.

How long do I have to send the product back? +


Once you have notified us that you wish to return your order, you have 14 calendar days to send the product back.

What condition must my return be in? +


You may inspect and test the product as you would in a physical shop. Please return it clean and hygienic, complete with all accessories, cables, manuals, and components. Where reasonably possible, use the original packaging and ensure that the item is securely packed to prevent damage in transit.

Who pays for return shipping? +


For returns made under the right of withdrawal, you are responsible for the direct cost of return shipping.



Will return shipping be reimbursed if my product is damaged, defective, or incorrect? +


Yes. If we confirm that the product was delivered incorrectly, damaged, or defective, we will cover reasonable return shipping costs or offer another appropriate solution.

When will I receive my refund? +

Once we receive and inspect your return, we will inform you about the status of your refund. For a valid withdrawal, we will issue the refund without undue delay and no later than 14 calendar days after being informed of your decision to withdraw.

We may withhold the refund until we have received the returned product or until you provide sufficient proof that it has been sent back.

Can I cancel my order? +

Yes, provided that your order has not yet been shipped. Contact us as soon as possible at ethan@vyneraa.com. We will do our best to cancel your order, but cannot guarantee this once processing has started. If your order has already been shipped, you may use your right of withdrawal after receiving it.

How do I place an order? +

To place an order, simply browse our products, add items to your cart, and proceed to checkout. You can review your order before finalizing your purchase.

Where should I send my return? +

Only send your return to the address confirmed in our return instructions. The return address is:

Vyneraa
Maagdenblokstraat 10
3320 Hoegaarden
Belgium

Please do not send products to the address shown on the original parcel without first contacting us.