At Vyneraa, we carefully prepare every order and aim to deliver it as quickly as possible. Below, you will find information about order processing, shipping, and delivery.

Order Processing

Orders are normally processed within 1–2 business days. Orders placed during weekends or public holidays will be processed from the next business day.

Once your order has been shipped, you will receive a shipping confirmation email. When available, this email will include a tracking link that you can use to follow your delivery.

Processing may take slightly longer during busy periods, public holidays, or promotional events.

Shipping Destinations and Delivery Times

We currently offer worldwide shipping, with an estimated delivery time of 5–7 business days.

Delivery times are estimates and begin once your order has been shipped. Processing time, weekends, and public holidays are not included.

We do our best to deliver every order on time. Delays may occasionally occur due to the shipping carrier, busy periods, customs procedures, or other unforeseen circumstances.

Shipping Costs

 We offer free standard shipping on all orders..

Tracking Your Order

Once your order has been shipped, you will receive an email containing the available tracking information. Please allow up to 48 hours for the carrier to update the tracking status.

If your tracking information is still unavailable after this period, please contact us at ethan@vyneraa.com

Incorrect or Incomplete Address

Please check your shipping address carefully before completing your order. If you notice an error, contact us as soon as possible at ethan@vyneraa.com

We will try to update the address if the order has not yet been processed or shipped. Once the package has been handed over to the carrier, we cannot guarantee that an address change will still be possible.

Delayed or Missing Orders

If the estimated delivery period has passed, please check your tracking information first. We also recommend checking whether a neighbour or another member of your household accepted the package.

If you still cannot locate your order, contact us at ethan@vyneraa.com and include your order number. We will investigate the shipment with the carrier and work with you to find an appropriate solution.

Damaged Packages or Incorrect Products

If your product arrives damaged or you receive a different product from the one you ordered, please contact us as soon as possible at ethan@vyneraa.com and provide:

1. Your order number;

2. A clear description of the issue;

3. Photographs of the product;

4. Photographs of the packaging and shipping label.

After reviewing the information, we will contact you with an appropriate solution.

Split Shipments

Orders containing multiple products may occasionally be shipped in separate packages. In this case, you may receive multiple shipping confirmation emails or tracking numbers.

You will not be charged additional shipping fees for a split shipment unless these costs were clearly disclosed before you placed your order.

Returns

If you would like to return a product, please read our Return and Refund Policy for the applicable conditions, time limits, and return instructions.

Please do not return a product before following our return instructions. This helps us identify and process your return correctly.

Contact Us

If you have any questions about the shipping or delivery of your order, please contact us:

Vyneraa
Email: ethan@vyneraa.com

We normally respond within [1–2] business days.